Fees & Compliance Transparency

Fees, redress scheme and complaints — published openly.

Letting and property management agents in England must clearly display fees, redress scheme membership and Client Money Protection where applicable. EcstatiK publishes the following information for landlords and tenants. Specific values marked TBC will be confirmed before launch and finalised in writing before any engagement.

Landlord Fees

Fees for management services.

All fees are subject to VAT where applicable. Specific package fees are confirmed in writing before engagement and reflected in the management agreement.

Let Only

Tenant find, referencing, tenancy setup, deposit registration. One-off fee per let.

[Fee TBC]

Full Management

Ongoing rent collection, communication, repairs, compliance, inspections and statements. Charged as a percentage of monthly rent collected.

[%/month TBC]

Portfolio Management

Multi-property reporting, dedicated portfolio manager and periodic review calls. Bespoke fee structure based on portfolio size.

[Tiered Fee TBC]

Block & Shared Property Support

Common area management, contractor coordination and HMO/licensing support. Fee scope depends on the property structure.

[Fee TBC]

Additional services (where applicable).

Additional inspections (beyond agreed cycle)[TBC]
Gas Safety / EICR booking & supervision[TBC]
Tenancy renewal / re-let drafting[TBC]
Section 8 / possession process support[TBC]
Major works supervision (>[threshold TBC])[TBC]
Court attendance / dispute support[TBC] per hour

Tenant Permitted Payments

Charges that may lawfully apply to tenants.

Under the Tenant Fees Act 2019, only the following payments are permitted from tenants in connection with an assured shorthold tenancy in England. Any payment not listed below is a prohibited fee.

  • Rent
    As stated in the tenancy agreement.
  • Refundable tenancy deposit
    Capped at 5 weeks' rent where annual rent is below £50,000, or 6 weeks where £50,000+.
  • Refundable holding deposit
    Capped at 1 week's rent.
  • Default fees — late rent payments
    Charged from 14 days after the rent due date, at the Bank of England base rate plus 3% on the amount outstanding.
  • Default fees — replacement keys / security devices
    Reasonable cost, evidenced in writing.
  • Variation, assignment or early termination
    Where requested by the tenant — capped at the landlord's reasonable costs (£50 inc. VAT or evidenced costs above this).
  • Utilities, communication services, council tax, TV licence
    Where contractually agreed and payable to the relevant supplier or authority.

Redress Scheme

Independent dispute resolution.

Letting and property management agents in England must belong to a government-approved redress scheme so that landlords and tenants have access to independent dispute resolution.

EcstatiK is a member of:
[Redress Scheme: TBC]
Membership reference: [Membership No. TBC]

Client Money Protection

Money held on your behalf is protected.

Where EcstatiK holds client money on behalf of landlords or tenants, it does so under an approved Client Money Protection scheme as required by the Client Money Protection Schemes for Property Agents Regulations 2019.

CMP scheme:
[CMP Scheme: TBC]
Certificate reference: [CMP Cert No. TBC]

Complaints Procedure

How to raise a complaint with EcstatiK.

EcstatiK takes complaints seriously and aims to resolve them promptly and fairly. Please follow the procedure below.

  1. 1. Raise the complaint in writing
    Email info@ecstatik.co.uk with the subject line "Complaint". Set out the issue, who is affected and the outcome you are seeking.
  2. 2. Acknowledgement within 3 working days
    We will confirm receipt of your complaint and the name of the person handling it.
  3. 3. Full response within 10 working days
    You will receive a written response covering our findings, the steps taken and any resolution offered.
  4. 4. Escalation to redress scheme
    If your complaint is not resolved within 8 weeks, or earlier if we issue a final response, you may refer it to our redress scheme: [Redress Scheme: TBC].

Question about fees or compliance?

We'll answer in writing. No vague pricing, no hidden costs.

Contact EcstatiK